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Full-time Broward & St. Lucie County

Our ideal candidate must be a skilled technician with experience in the Copier and/or Printer Repair and technology industry. The Service Technician is responsible for the coordination of all activities regarding the service of copiers/printers and customers in their territory. This includes but is not limited to field service activities, pre and post-installation machine service, fiery/controller installation and service, and ongoing training and development. The Service Technician will also be required to maintain a performance that is comparable to industry benchmarks while focusing on high levels of customer retention and award-winning service.

Responsibilities:

• Punctual, hardworking and have a positive attitude.
• Respond to all customer's concerns promptly and follow through on all commitments.
• Ability to Diagnose technical issues with imaging equipment or network configurations.
• Meet or exceed team productivity goals on key performance measurements.
• Ability to maintain an organized tool and parts inventory.
• Ability to use any electronic device provided to dispatch and complete service calls.
• Self-motivated to excel and able to multi-task to be efficient.
• Ability to work as a team with other technicians to accomplish tasks.
• Maintain productivity requirements, and maximize revenue opportunities to increase profitability.

Qualifications:

• Certification and/or hands-on experience with one or more of these product lines is required — Konica Minolta, Epson, Kyocera, and KIP.
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company are required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information before making timely decisions.
• Strong Computer literacy — Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.

Working Conditions:

Physical demands: Standing, bending, kneeling, sitting, walking, speaking, regular application of basic manual skills (driving, keyboard, eye/hand coordination). Working with hands – manual dexterity. Must be able to lift up to 50 lbs. Mental demands: Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity.

Experience:

• Copier and/or Printer Repair: 2 years (Required)
• Pre and post-installation machine service: 1 year (Required)
• Pre and post-installation of copiers on a network: 2 years (Required)

Benefits: Dental insurance · Full health insurance · Paid time off

Schedule: 8-hour shift

Work Location: Broward County · Saint Lucie County · On the road

Full-time South Florida

The Production Print Service Technician is responsible for maintaining, servicing, and repairing complex copier and production print equipment at a client's site in a timely, high quality, and cost-effective manner.

Essential Functions:

• Troubleshoot, diagnose, and resolve maintenance and repair issues on large volume (production print) and highly complex equipment at client's locations within a designated territory using diagnostic tools, services aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients' needs in a courteous, timely, and cost-effective manner.
• Manage and maintain accurate inventory for tools, parts, and supplies in vehicle stock; participate in triannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Always represent Marco in a professional manner by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process, dispatching, and closing service calls using Remote Tech.

Qualifications:

• An associate degree or two years of relevant experience; or equivalent combination of education and experience.
• Konica direct service experience preferred.

Licenses and Certifications:

• Valid Driver's License, proof of personal insurance, and an acceptable driving record.

Required Skills:

• Proficiency with business collaboration tools such as MS Office applications, Outlook, and company and client specific programs.
• Demonstrate attention to detail and specialized skills working with highly complex equipment.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• Cost Conscious – Conserve organizational resources.
• Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Meet productivity standards; Complete work in a timely manner; Strive to increase productivity; Work quickly.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Full-time Broward & St. Lucie County

Gold Coast Technologies currently has an exciting opportunity for an Account Executive for the Tri-County area. Gold Coast Technologies is one of South Florida's premier technology companies. We represent the award winning Konica Minolta and revolutionary new Epson brand digital copiers/printers, wide format printers, and scanners.

We're looking for high-energy individuals with outstanding communication skills, professional appearance and outside sales experience (preferably copier or business technology). With over 42,000 square feet of showroom and warehouse space, we have the infrastructure to support our team and our customers.

Job Description:

The Account Executive's primary focus is to develop strong professional relationships with customers and prospects. This individual will be professional and be responsible for account management, developing new account prospects, achieving assigned quotas and providing our customers with clear and concise proposals for our products. Candidate must be dedicated to learning the entire product line, understanding customer requirements and staying informed about the print industry.

Qualifications:

Candidate must have a minimum of four (4) years of business-to-business outside sales experience, selling to clients in the digital imaging solutions or other technology industry. Be proficient in Excel, Word, PowerPoint and Outlook. In addition, the candidate will also possess the ability to function in a team atmosphere, appreciate aggressive goals, and have superior organization and time management skills and a can-do attitude.

Excellent compensation package: Competitive base salary plus commission, car allowance and benefits package.

Benefits: Dental insurance · Health insurance · Paid time off

Schedule: 8-hour shift · Monday to Friday

Supplemental Pay: Commission pay

Application Question(s): Provide at least two references.

Experience: B2B Sales: 4 years (preferred)

Work Location: Broward County · Saint Lucie County